8e88 game Privacy Policy

8e88 game (referred to hereafter as "the Platform", "we", or "our") operates online gaming and sports betting services for users in Bangladesh. This privacy policy explains how we process, store, and protect the personal information we collect when you use our website, mobile application, and related services.

This policy applies to all 8e88 game services and products — from registration through transactions, customer support, and promotional activities. Reading our Terms and Conditions will show you that this privacy policy forms an integral part of those terms.

By using our services, you consent to the processing of information described in this policy. If you disagree with any part of this policy, please refrain from using our services.

8e88 game collects various types of information that are necessary to maintain the quality of our services and provide users with a safe experience.

2.1 Identity Information

• Full name (as shown on national ID card or passport)
• Date of birth (for age verification)
• National ID card number or passport number
• Scan or photo of photo identification

2.2 Contact Information

• Mobile number (for OTP verification)
• Email address
• Postal address (if required for transaction verification)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for deposit and withdrawal processing)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.4 Usage Information

• Login date, time, and IP address
• Device type, operating system, and browser details
• Game preferences, betting patterns, and session duration
• Which pages of the site have been visited and how many times

8e88 game collects user information through the methods described below:

3.1 Direct Collection

When you register on our platform, verify your account, make a deposit or withdrawal, or contact our customer support team, you provide information to us directly. This information is taken with your informed consent.

3.2 Automatic Collection

Some information is collected automatically while you visit our platform — such as your IP address, cookie data, session details, and device identifiers. This is necessary to ensure the security and functionality of the platform.

3.3 Via Third Parties

For the purpose of identity verification or fraud prevention, a limited amount of information may in some cases be obtained from trusted payment partners or identity verification service providers.

8e88 game uses your information only for the following purposes:

• Account management and verification: Completing the registration process, confirming identity, and maintaining account security.
• Financial transaction processing: Correctly completing deposit and withdrawal requests and keeping records of transactions.
• Providing customer support: Helping resolve your questions, complaints, or technical issues. Information is needed to effectively operate our 24-hour live chat and email support.
• Promotional communications: Informing you about bonuses or offers relevant to your account (you may opt out of these communications at any time).
• Fraud and scam prevention: Detecting suspicious activity such as unusual transactions or the creation of multiple accounts.
• Ensuring responsible gaming: Monitoring user gaming behaviour and taking supportive action where necessary.
• Platform improvement: Analysing user experience to improve the quality of our services.

In accordance with our Responsible Gaming Guidelines, user information may be used where necessary to take protective measures — such as automatically applying limits or providing self-exclusion options.

8e88 game never sells your personal information or transfers it to third parties for commercial gain. However, information may be shared in the limited circumstances described below:

5.1 Service Partners

Only the minimum necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, or technical operations. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

If information must be provided in accordance with Bangladesh law or a lawful order from a competent authority, 8e88 game will comply with that obligation. Where legally permitted, we will endeavour to notify you in advance.

5.3 Business Restructuring

In the event of a company merger, acquisition, or other business restructuring, user information may be transferred. In such cases, the new managing entity will respect this privacy policy.

The 8e88 game website and app use cookies and similar technologies. These are small data files stored in your browser or on your device that help ensure the functionality and security of the platform.

6.1 Essential Cookies

These are necessary to keep the platform running — they are used for tasks such as maintaining login sessions, keeping transactions consistent, and verifying security tokens. Disabling these cookies will prevent the platform from functioning correctly.

6.2 Analytical Cookies

These cookies collect statistical information to help us understand how users interact with the platform. This information helps improve the quality of our services.

6.3 Preference Cookies

These are used to remember your language selection, theme preferences, and other personal settings, so you do not need to set them up again each time.

Most browsers and mobile apps provide options to control cookies. However, disabling essential cookies may mean our services cannot be used properly.

8e88 game follows the highest industry standards to protect user information. Our security measures include the following:

• SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Data encryption: Sensitive information stored on our systems (particularly financial and identity-related data) is protected with strong encryption algorithms.
• Access controls: Only authorised staff may access information, and only to the limited extent required for their role.
• Regular security audits: Our systems are regularly assessed to identify potential vulnerabilities.
• Server protection: Our servers are kept secure through firewalls, intrusion detection systems, and 24-hour monitoring.

7.1 Data Retention Period

Information is retained for as long as your account is active and, after it is closed, for as long as required to meet legal obligations. Financial transaction records are kept for the period prescribed by applicable law in Bangladesh. Once the required retention period has passed, information is securely deleted or anonymised.

Every user registered with 8e88 game holds the following rights regarding their personal information:

8.1 Right to Access

You may request at any time what information we hold about you. We will provide that information within a reasonable timeframe.

8.2 Right to Correction

If any of your information is incomplete or incorrect, you may request a correction through your account settings or via customer support.

8.3 Right to Deletion

In certain circumstances (such as after account closure where no legal obligation applies), you may request that your information be deleted. Information subject to legal retention obligations may fall outside the scope of this right.

8.4 Right to Object to Processing

You may object at any time to marketing communications or certain types of data processing. Submit this request through our customer support.

8e88 game strictly enforces a 21+ age policy. Use of this platform by minors (persons under 21) is strictly prohibited.

National ID card or passport details are required at registration for age verification. If we ever become aware that a minor has created an account, that account will be closed immediately and all associated information will be permanently deleted.

We do not knowingly collect or retain any information from minors.

8e88 game may update this privacy policy from time to time — due to changes in services, amendments to the law, or technological developments. For significant changes, we will:

• update the "Last Updated" date at the top of the policy;
• send a notification to registered users by email or on the platform;
• obtain new consent where required.

If you continue to use the platform after an updated policy takes effect, that will be considered your acceptance of the new policy. We recommend that you check this page regularly.

You can find more details about our core values and operations on our About 8e88 game page.

If you have any questions, concerns, or information-related requests about this privacy policy, please contact us:

• Live Chat: Available in Bengali and English 24 hours a day, 7 days a week from any page on the platform.
• Email: [email protected]

Our customer support team is always ready to assist you in both Bengali and English, and we will respond to your request as quickly as possible.